Just Hotel Milano

We came in at 12pm but was unable to checkin, so we deposit our luggage and came back later at night. The fact that we came in early and were still given basement 1 room, when we were never given basement rooms before… We were shocked… There was no aircon in the room, told the staff and he tried to reset the system and after that then told us it’s the general aircon system, seems like he wasn’t clear of the system well enough, after that then told us it’s the heater??! confusion… Then told us we had to open the windows, but we are on the basement floor/ ground which had a door, and supposed to open the window for air.. ? Thought it was kind of dangerous as strangers might enter our room even tho they told us it’s under hotel premises, still felt the danger and couldn’t sleep coz of this. We told them to change us next day to other rooms. After the change the rooms were way better.. but the bathroom had water leakage until the bedroom. Hotel did not provide basic things like water, kettle or coffee and tea which other hotels provided. Had to request for a few times then they provided us.. service was really slow too.. Heard from other hotel users, they missed out providing towels and changed them to other hotels opposite, when they paid more for this hotel. Would not visit this hotel again. Horrible for the price paid, totally not worth it.. service is also very bad. only had one hotel staff at night when many ppl were checking in at the same time and we had to wait for quite awhile. The staff were not friendly too.. no service recovery as well, until we had to request many times.

Clean ,comfortable rooms and capable staff. Excellent location.

The hotel staff is not helpful. Cannot imagine why the hotel does not have travelling adopter either in the room or can borrow from check in counter as a 4 stars hotel. Also, the room is not clean. Would not book next time.

The hotel is very rigid with the booking policy, even in en emergency to request check out on earlier date than planned, the hotel will not offer refund for the remaining no stay days. Got to be careful when booking this hotel.

Great location, just a few steps away from Central Station. Friendly staff, got upgraded to a higher level room. The room was comfortable and extremely quiet. Highly recommended.

Just Hotel had fantastic staff who went the extra mile to ensure that our stay was great. The experience here was better than expected. Staff were helpful. Breakfast was good.